Day: January 26, 2012

Adventures in Stupidity, Customer Service

If there’s one thing people sneer at it, it’s the term “Customer Service.” This has become such a joke that it rivals any signs of intelligence let alone “service.”

This entry once again is something that happened to me, not someone else…Ready?

My wife had previously subscribed to a magazine. She had been a loyal subscriber for years, but decided not to renew. What did this magazine decide was a great way to woo her back? Send threatening letters of amounts due for renewal as a way to intimidate her to start the subscription that she had cancelled. She was notified that her magazines were “On Hold from mailing” and would not commence until she paid for the renewal. I think writing and telling them “Cancel Do Not Renew” on her last invoice was not clear enough? (and yes she was paid in full) So I wrote back to them via their email billing server. I wrote (and I’m paraphrasing) “This subscription has been cancelled and we no longer receive your magazine and have no intent of doing so again. If I receive another threatening invoice from your magazine stating we have been put on notice to your “Collection Department” I will report you and your magazine to the proper authorities, and you can take this up with them.”

Here’s a screen shot from after I hit send:

Apparently they must be very busy handling all their other happy customers. And they wonder why they’re losing business!

© 2012 Mark St.Cyr